| Problem | What to do |
|---|---|
| Only the picture, with no XRAI bar | Press Menu. If nothing appears, switch the box off and on again: it starts straight into XRAI. |
| The remote does nothing | Point it at the box, not the TV. A box behind the TV needs a clear line of sight. |
| A cast won't connect | Check that Wi-Fi is on in the box's Settings, then try again. If it still won't connect, switch the box off and on again. |
| The cast picture freezes | Move the laptop or phone closer to the box. |
| A video app won't cast | Netflix and similar apps protect their videos, and these can't be cast to XRAI TV. |
For anything else, email support@xrai.glass with the box's ID from the top of Settings.