iPhone, Android and Mac
18 articles · downloadsApp help
XRAI app
Live captions and translation on your phone, tablet or Mac: getting started, conversations, languages, engines and fixing problems.
Products
Choose a product
Each product has its own guides, downloads and help articles. Search covers all of them.
Captioning glasses
13 articles · downloadsAR2 help
XRAI AR2
The XRAI AR2 captioning glasses: pairing, the controls on the frame, charging, firmware updates and resets.
XREAL, QONOQ, RayNeo and more
10 articlesGlasses help
Other smart glasses
Using the XRAI app with XREAL, QONOQ MiRZA and RayNeo X2 glasses: setting up, AR subtitles and display problems.
For venues and events
1 guide · downloadsStudio help
XRAI Studio
Run live captions and translation for a room from one computer: the installers, the operator guide and the network checker.
Captions on every phone
2 articles · 1 guideStream help
XRAI Stream
For visitors to a venue that uses XRAI: reading live captions on your own phone, in your own language.
Glasses for theatre audiences
2 guidesKiosk help
XRAI Kiosk
XREAL Beam Pro kiosks lent to theatre audiences: setting them up as venue staff, and using one in your seat.
Subscriptions and support schemes
5 articlesPlans and funding
Plans and funding
Managing your subscription, and UK schemes that can pay for XRAI.
Guides
Guides
Illustrated guides to read on screen or print, from setting up a venue to using the captions in a seat.
Sign in to openFor the person running the room
XRAI Studio Operator Guide
Setting up and running a stream: languages, audio and Dante, Auracast, AI engines, costs, network checks and troubleshooting.
28 pagesSign in to open →
Sign in to openFor venue staff
XRAI Kiosk Guide
Setting up XREAL Beam Pro devices for theatre audiences: connecting to the stream, caption position, kiosk mode, the Control Center and join links.
13 pagesSign in to open →
For your theatre audience
XRAI Kiosk User Guide
The kiosk screen explained for audience members: starting the captions, choosing a language, size and position, and getting help.
8 pagesOpen the guide →
For visitors
XRAI Stream Visitor Guide
For people visiting a station, stadium or venue that uses XRAI: opening the captions on a phone, choosing a language, listening, and making the text easy to read.
8 pagesOpen the guide →
Downloads
Downloads
Every link fetches the latest release, and the apps keep themselves up to date once installed.
XRAI Studio, Stream Agent and the venue guides are for licensed venues. Sign in with the XRAI account on your venue's licence to open them.
Help articles
Popular articles
The questions people ask most often.
Pair your AR2 with the XRAI appConnect the XRAI AR2 to the XRAI app for the first time, on iPhone or Android.Update the AR2 firmware from the appUpdate the software on your XRAI AR2 from the XRAI app on your phone, step by step.Reset and re-pair your AR2If your XRAI AR2 won't connect or keep dropping, remove them from your phone's Bluetooth, restart them and pair again.The conversation screenA guide to the buttons and icons on the XRAI app's main screen: conversations, languages, AI engines, minutes and settings.Choose languages and translateTell the XRAI app which language is being spoken, and translate the captions into another language.AI engines: cloud and on-deviceChoose where captions are made: by cloud AI engines for the best accuracy, or on your phone for free and offline.Pro minutesWhat Pro minutes are, how fast they are used, and where to see how many you have left.Manage or cancel your subscriptionChange, cancel or get a refund for an XRAI subscription bought through the App Store or Google Play.
Still need help?
Our support team answers by email.
Tell us your phone, your glasses if you use them, and what happened. To send your app's diagnostics with it, tap your picture in the XRAI app, then Settings → Vitals → Send report to support.
Email supportsupport@xrai.glass