Glasses connected but no captions

What to do when your XRAI AR2 are connected to the app but no captions appear in the lenses.

Updated 7 October 2026

Work through these in order.

  1. Start a conversation. The glasses only show captions while a conversation is running. Tap + on the conversation screen; the Bluetooth icon turns green.
  2. Close the voice assistant. If the lenses show “Hello. You're ready to go.”, swipe down on the touchpad.
  3. Turn the display back on. A single press of the power button turns the display off. Press it once more.
  4. Re-activate the glasses. On the phone with the XRAI app, open this re-activation link and let it open the XRAI app. Then close the app completely and open it again. The app re-activates the glasses the next time they connect.
  5. Update the firmware. A red dot on your picture means an update is waiting. See Update the AR2 firmware.
  6. Reset and re-pair. See Reset and re-pair your AR2.

Still no captions? Send a report from the app so our team can see what happened: see Send a report to support.

Still need help?

Our support team answers by email.

Tell us your phone, your glasses if you use them, and what happened. To send your app's diagnostics with it, tap your picture in the XRAI app, then Settings → Vitals → Send report to support.

Email supportsupport@xrai.glass