Check the app with Vitals

Vitals shows whether the XRAI app is connected and set up correctly, and has resets and a report to support.

Updated 7 October 2026

  1. Tap your picture, then Settings.
  2. Tap Vitals in the top-right corner.
Vitals: connection and device details
Vitals: resets and Send report to support

What it shows

  • Backend connected and Internet available: both should show a green thumbs-up for cloud captions.
  • Device details: the microphone in use, the spoken language and the identifiers our support team asks for.
  • Setup: whether onboarding finished and the app has the permissions it needs.

Resets

  • Soft reset puts the most common settings back to their defaults. Try this first.
  • Hard reset puts every setting back to its default, signs you in again from the start, and forgets paired XRAI glasses. Pair them again afterwards.

Send report to support

Sends your app's diagnostics to our support team by email. See Send a report to support.

Still need help?

Our support team answers by email.

Tell us your phone, your glasses if you use them, and what happened. To send your app's diagnostics with it, tap your picture in the XRAI app, then Settings → Vitals → Send report to support.

Email supportsupport@xrai.glass