If the app closes or won't start captioning

Steps to take when the XRAI app closes unexpectedly, freezes, or won't start captioning.

Updated 7 October 2026

Work through these in order, checking after each one.

  1. Check the microphone is allowed. iPhone: Settings → XRAI Glass → Microphone. Android: Settings → Apps → XRAI Glass → Permissions → Microphone.
  2. Close and reopen the app. Swipe it away from your recent apps, then open it again.
  3. Update the app from the App Store or Google Play.
  4. Restart your phone.
  5. Soft reset. Tap your picture → Settings → Vitals → Soft reset.
  6. Hard reset. In Vitals, tap Hard reset. Sign in again, allow the microphone, and choose your languages. A hard reset forgets paired XRAI glasses: pair them again afterwards.

If it still happens, send a report to support from Vitals.

Still need help?

Our support team answers by email.

Tell us your phone, your glasses if you use them, and what happened. To send your app's diagnostics with it, tap your picture in the XRAI app, then Settings → Vitals → Send report to support.

Email supportsupport@xrai.glass